Refund, Return & Exchange Policy

Last updated: September 15, 2026

Thank you for shopping with Gmagaza. We want you to be fully satisfied with your purchase. Please read our return policy carefully before placing an order.

1. Return Eligibility

You may request a return within 14 days from the date you receive your order.

To be eligible for a return, the item must be:

• Unused, unworn, unwashed, and in its original condition
• Returned with all original tags, labels, packaging, and accessories
• Free from stains, perfume, makeup marks, damage, or alteration
• Accompanied by proof of purchase, such as an order confirmation or receipt

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

For hygiene, customization, and quality-control reasons, the following items are not eligible for return unless they arrive damaged or incorrect:

• Customized, altered, or made-to-order items
• Sale, clearance, or final-sale items
• Items that have been worn, washed, damaged, or used
• Gift cards, vouchers, or promotional items
• Items returned without original packaging or tags

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos or videos showing the issue
• A short description of the problem

Once we review your request, we will offer a suitable solution, such as a replacement, exchange, store credit, or refund, depending on the situation.

4. Return Process

To start a return, contact us at:

Email: info@gmagaza.com
Phone/WhatsApp: +971 528 022282
Return Address: AI Qouz 4, Street 24, Dubai

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Once your return request is approved, we will provide return instructions. The customer is responsible for return shipping costs unless the return is due to our error, such as sending the wrong or defective item.

5. Exchanges

Exchanges may be accepted for size, colour, or style changes, subject to stock availability and the conditions of this policy.

If the requested replacement item is unavailable, we may offer store credit, an alternative item, or a refund according to this policy.

Customized & Modified Items
Any product that has been customized or modified according to the customer’s request, including changes to the design and material or colour, is not eligible for exchange or refund.

6. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method within 7 business days. Processing times may vary depending on your bank, card provider, or payment service.

Shipping fees, cash-on-delivery charges, transaction fees, and other service charges are non-refundable unless the return is due to our error.

7. Return Shipping

Customers are responsible for safely packaging and shipping returned items. We recommend using a trackable delivery service.

Gmagaza is not responsible for items lost, delayed, or damaged during return shipping.

8. Order Cancellations

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled and must be handled as a return.

To request cancellation, contact us as soon as possible at info@gmagaza.com with your order number.

9. Contact Us

For return, exchange, or refund questions, please contact:

Gmagaza

Legal Entity: Guzelmagaza

Email: info@gmagaza.com

Phone: +971 528 022282

Business Address: AI Qouz 4, Street 24, Dubai

Website: www.gmagaza.com