{"id":33626,"date":"2026-09-15T13:13:36","date_gmt":"2026-09-15T13:13:36","guid":{"rendered":"https:\/\/www.gmagaza.com\/?page_id=33626"},"modified":"2026-09-15T14:56:16","modified_gmt":"2026-09-15T14:56:16","slug":"refund-return-exchange-policy","status":"publish","type":"page","link":"https:\/\/www.gmagaza.com\/ar\/refund-return-exchange-policy\/","title":{"rendered":"Refund, Return &amp; Exchange Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"33626\" class=\"elementor elementor-33626\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d03cc29 e-flex e-con-boxed e-con e-parent\" data-id=\"d03cc29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d179d5b elementor-widget elementor-widget-text-editor\" data-id=\"d179d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><b>Refund, Return &amp; Exchange Policy<\/b><\/h1><p><span style=\"font-weight: 400;\">Last updated: September 15, 2026<\/span><\/p><p><span style=\"font-weight: 400;\">Thank you for shopping with Gmagaza. We want you to be fully satisfied with your purchase. Please read our return policy carefully before placing an order.<\/span><\/p><h2><b>1. Return Eligibility<\/b><\/h2><p><span style=\"font-weight: 400;\">You may request a return within <\/span><b>14 days<\/b><span style=\"font-weight: 400;\"> from the date you receive your order.<\/span><\/p><p><span style=\"font-weight: 400;\">To be eligible for a return, the item must be:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unused, unworn, unwashed, and in its original condition<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Returned with all original tags, labels, packaging, and accessories<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Free from stains, perfume, makeup marks, damage, or alteration<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accompanied by proof of purchase, such as an order confirmation or receipt<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Items that do not meet these conditions may not be accepted for return.<\/span><\/p><h2><b>2. Non-Returnable Items<\/b><\/h2><p><span style=\"font-weight: 400;\">For hygiene, customization, and quality-control reasons, the following items are not eligible for return unless they arrive damaged or incorrect:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customized, altered, or made-to-order items<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sale, clearance, or final-sale items<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items that have been worn, washed, damaged, or used<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gift cards, vouchers, or promotional items<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items returned without original packaging or tags<\/span><\/li><\/ul><h2><b>3. Damaged, Defective, or Incorrect Items<\/b><\/h2><p><span style=\"font-weight: 400;\">Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within <\/span><b>48 hours<\/b><span style=\"font-weight: 400;\">\u00a0of delivery.<\/span><\/p><p><span style=\"font-weight: 400;\">Please include:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your order number<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photos or videos showing the issue<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A short description of the problem<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Once we review your request, we will offer a suitable solution, such as a replacement, exchange, store credit, or refund, depending on the situation.<\/span><\/p><h2><b>4. Return Process<\/b><\/h2><p><span style=\"font-weight: 400;\">To start a return, contact us at:<\/span><\/p><p><b>Email:<\/b><span style=\"font-weight: 400;\"> <a href=\"mailto:info@gmagaza.com\">info@gmagaza.com<\/a><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Phone\/WhatsApp:<\/b><span style=\"font-weight: 400;\"> +971 528 022282<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Return Address:<\/b><span style=\"font-weight: 400;\"> AI Qouz 4, Street 24, Dubai<\/span><\/p><p><span style=\"font-weight: 400;\">Please do not send items back without contacting us first. Unauthorized returns may not be accepted.<\/span><\/p><p><span style=\"font-weight: 400;\">Once your return request is approved, we will provide return instructions. The customer is responsible for return shipping costs unless the return is due to our error, such as sending the wrong or defective item.<\/span><\/p><h2><b>5. Exchanges<\/b><\/h2><p>Exchanges may be accepted for size, colour, or style changes, subject to stock availability and the conditions of this policy.<\/p><p>If the requested replacement item is unavailable, we may offer store credit, an alternative item, or a refund according to this policy.<\/p><p>Customized &amp; Modified Items<br \/>Any product that has been customized or modified according to the customer\u2019s request, including changes to the design and material or colour, is not eligible for exchange or refund.<\/p><h2><b>6. Refunds<\/b><\/h2><p><span style=\"font-weight: 400;\">After we receive and inspect your returned item, we will notify you whether your refund has been approved.<\/span><\/p><p><span style=\"font-weight: 400;\">Approved refunds will be processed to the original payment method within <\/span><b>7 business days<\/b><span style=\"font-weight: 400;\">. Processing times may vary depending on your bank, card provider, or payment service.<\/span><\/p><p><span style=\"font-weight: 400;\">Shipping fees, cash-on-delivery charges, transaction fees, and other service charges are non-refundable unless the return is due to our error.<\/span><\/p><h2><b>7. Return Shipping<\/b><\/h2><p><span style=\"font-weight: 400;\">Customers are responsible for safely packaging and shipping returned items. We recommend using a trackable delivery service.<\/span><\/p><p><span style=\"font-weight: 400;\">Gmagaza is not responsible for items lost, delayed, or damaged during return shipping.<\/span><\/p><h2><b>8. Order Cancellations<\/b><\/h2><p><span style=\"font-weight: 400;\">Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled and must be handled as a return.<\/span><\/p><p><span style=\"font-weight: 400;\">To request cancellation, contact us as soon as possible at <a href=\"mailto:info@gmagaza.com\">info@gmagaza.com<\/a><\/span><span style=\"font-weight: 400;\">\u00a0with your order number.<\/span><\/p><h2><b>9. Contact Us<\/b><\/h2><p><span style=\"font-weight: 400;\">For return, exchange, or refund questions, please contact:<\/span><\/p><p><b>Gmagaza<\/b><b><br \/><\/b><\/p><p><strong>Legal Entity:<\/strong> Guzelmagaza<\/p><p><strong>Email:<\/strong> <a href=\"mailto:info@gmagaza.com\">info@gmagaza.com<\/a><\/p><p><strong>Phone:<\/strong> <a href=\"tel:+971528022282\">+971 528 022282<\/a><\/p><p><strong>Business Address:<\/strong> AI Qouz 4, Street 24, Dubai<\/p><p><strong>Website:<\/strong> <a href=\"http:\/\/www.gmagaza.com\/ar\/\">www.gmagaza.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund, Return &amp; Exchange Policy Last updated: September 15, 2026 Thank you for shopping with Gmagaza. We want you to be fully satisfied with your purchase. Please read our return policy carefully before placing an order. 1. Return Eligibility You may request a return within 14 days from the date you receive your order. To [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-33626","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.gmagaza.com\/ar\/wp-json\/wp\/v2\/pages\/33626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gmagaza.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gmagaza.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gmagaza.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gmagaza.com\/ar\/wp-json\/wp\/v2\/comments?post=33626"}],"version-history":[{"count":19,"href":"https:\/\/www.gmagaza.com\/ar\/wp-json\/wp\/v2\/pages\/33626\/revisions"}],"predecessor-version":[{"id":33668,"href":"https:\/\/www.gmagaza.com\/ar\/wp-json\/wp\/v2\/pages\/33626\/revisions\/33668"}],"wp:attachment":[{"href":"https:\/\/www.gmagaza.com\/ar\/wp-json\/wp\/v2\/media?parent=33626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}